Shipping & Policies

Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Spain : 3 - 5 business days
  • United States : 7 - 20 business days
  • Europe : 5 - 15 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    This privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through Etsy.com or Edcapparatus.com or its related websites and services.

    This privacy policy does not apply to the practices of third parties that I do not own or control, including Etsy and any of the third-party services you access through Etsy. You can review Etsy's privacy policy for more information about their privacy practices.

    * The information I collect.

    Other than:

    In order for me to ship your order to you, you must provide certain information that you have already authorized Etsy to provide to me.

    This information includes your name, email address, mailing address, payment information, and details of the product you have ordered. You may also provide me with other personal information (for a custom order) if you contact me directly. commercial@edcapparatus.com)

    Outside of this context, I do not store, send or practice marketing email, or provide personal information to third parties under any circumstances.

    * Your rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights are generally applicable, others apply only in specific cases. I describe those rights below:

    Access. You have the right to access and receive a copy of the personal information I hold about you. (I refer to the paragraph above / I do not store customer information)

    If you reside in the EU and would like to raise concerns about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the relevant local data protection authority

    Contact

    For the purposes of EU data protection law, I, Josep Julian Adan, am the data controller of your personal information. If you have any questions, you can contact me at comercial@edcapparatus.com. Also by post to:

    Josep Julian Adan
    Urb. la Plana 15
    25718 Alas, Lleida / Spain

    Frequently Asked Questions

    Methodology for returning items:

    Remember... Shipping and return costs are always the responsibility of the buyer. (Only the amount of the returned material will be paid)

    Procedure:
    - Contact me within 3 days of delivery
    - Return the items to me within 7 days of delivery.
    - Use Certified Mail, with tracking.
    - In the declaration of content for Customs, inform that it is a return of merchandise. / Very important, the declared value must never exceed €25.00 or USD28.00 (this will avoid tax surcharges that have already been declared)
    - If you have any questions, contact me, I will be happy to facilitate the process.

    Disponibilidad de venta al por mayor

    Yes, only on certain items.
    Please request information regarding the following references:

    * The Bolt Carabiner
    * Ti Bike-Link Connector Kit
    * Ti Swivel-II Multi Connector
    On request, certain items from the Keychains and Wallet Chains category can be included.

    The rest; Most of the items you can find in the store are custom and handmade; My manufacturing capacity is limited and the amount of hours invested in these items makes it completely unviable to sell to resellers.